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The department consists of an Executive Secretary/Human Resources Specialist and a three-member Civil Service Commission who administer the provisions of Civil Service Law and the City's merit system.

The office handles position classification, personnel and leave records, employee benefits, retirement Workers' Compensation programs, and disciplinary issue compliance. The department is also responsible for the recruitment and hiring of City and various Oneida School District personnel. Continuous recruitment exams are held periodically for Typist, School Secretary, Account Clerk, Custodian, and other similar positions. When needed, the City holds exams scheduled by the State Civil Service Commission, such as Firefighter, Police Officer, Water Reader, etc